FAQ
Évzon welcomes your questions and feedback. Feel free to contact us by phone or email. For the fastest answer, read our frequently asked questions below.
ORDERING
What are my payment options?
Évzon accepts Visa and MasterCard credit card payments through Paypal. We also accept direct deposits, cheques and money orders. Please note that orders will not be processed until payment has cleared, so paying by cheque, money order or direct deposit may delay your order by several days.
What currency are the prices on the Évzon website?
All prices listed on Évzon website are quoted in Australian Dollars.
Will I be charged GST?
All prices on the Évzon rosting website include GST for Australian residents. For international orders, GST will be refunded to you once your order has processed.
Can I order by phone?
Orders can be placed over the phone by calling Évzon 0410 422 250.
How do I know if the products I want to order are in stock?
Évzon strives to keep all items in stock in quantities to meet your requirements; however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of Évzon or be backordered by our supplier. If an item you have ordered is unavailable in the advertised timeframe, our staff will contact you immediately to let you know and provide you with the option to replace or refund your order.
Do products arrive assembled?Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details.
Will I receive a confirmation of my order?You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact us immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility.
Can I collect my order in person?
Évzon is an online only business. Orders can only be taken online or via telephone and shipped from our premises.
SHIPPING AND FULFILMENT
How long does it take to receive my order?
Current Order Timing - Party & Non-Personalised orders: 1-14 days, depending on your location. Shipping will take longer to remote and non-metropolitan locations, and will be quicker to metropolitan locations.
- Personalised (e.g. engraved, embroidered, printed or custom coloured) Items: 4 weeks
- Personalised Stationery (printed with your names and details): 3 – 6 weeks (please contact us if your require your order urgently)
- Large Quantity Orders and Out of Stock Items: Up to 4 weeks.
Ccourier services ensure the security of your items, fast delivery and quality of service.You must provide us with an address that our courier can deliver to on the first attempt - either an address where someone will be to sign for the package or instructions on where the parcel can be left. Redeliveries can be organised at your cost. So you know when to expect your parcel, tracking details will be emailed to you as soon as your order is dispatched.How do I check the status of my order?To check on the status on your order, please call us on 0410 422 250 or send us an email at info@evzon.com.au. You will be asked to quote your order number and billing email address to retrieve the status of your order. We will respond to email inquiries within 2 business days.To check on the status on your order, please call us on 0410 422 250 or send us an email at info@evzon.com.au. You will be asked to quote your order number and billing email address to retrieve the status of your order. We will respond to email inquiries within 2 business days.To check on the status on your order, please call us on 0410 422 250 or send us an email at info@evzon.com.au. You will be asked to quote your order number and billing email address to retrieve the status of your order. We will respond to email inquiries within 2 business days.
Can I rush my order?We will do our best to ensure that your order ships in time for your event. If you need your items more urgently than the above time frame, please call us on 0410 422 250 to discuss whether your order can be expedited.
RETURNS AND EXCHANGES
What is your refund and exchange policy?
Our business is based on the quality of the products we sell and the reputation we've earned. Évzon 100% Satisfaction Guarantee means you never have to worry when you order from us. If for any reason you're not happy with anything you buy from us simply return it within 7 days of receipt of the product for a prompt exchange or credit to be used in our store within 12 months (your choice). No hassles, just great customer service - the kind you would expect from the very best companies.
Shipping charges are only refundable if:
We made an error on your order
- There is damage to your order in shipping
Our generous return policy does not apply to items returned after your event date, items that cannot be returned for hygiene reasons (including underwear, earrings and swimwear) or personalised items. Returns policy does not apply to sale items. Items purchased at sale prices cannot be exchanged or refunded. A restocking fee may be charged at our discretion. We will communicate any charges with you.
If you have purchased the wrong size or colour, or you are not entirely happy with your purchase, Évzon will offer an exchange or credit note to the value of the items purchased, under the following conditions:
All products must be returned within seven days of receipt.
The product(s) must be as new (unused and undamaged) and with their original packaging intact.
No returns or exchanges on personalised, custom coloured or sale items
No returns or exchanges on bulk orders of 40 items or more
To organise an exchange or credit note, email info@evzon.com.auwith the following details: Your Name, Order Number, Product Name/Code, Reason for exchange.
What happens with damaged, missing or defective products?
All claims for damaged, defective or missing product(s) must be filed with Évzon within 7 days of receiving your order. Please call us on 0410 422 250 to initiate a claim.
Évzon is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.
Can I cancel or change my order?
Please note that once you place an order, your order cannot be altered. If you wish to make additions to your order, we ask that you place a new order. Orders can be cancelled if the Évzon has not processed your order. If you have any questions about this, please email us at info@evzon.com.au or call us on 0410 422 250.
How do I submit my products for review?
We are constantly looking for unique products to add to our selection. Vendors who are interested in submitting product samples to Évzon for consideration are encouraged to email product images and pricing information to info@evzon.com.au 
